Privacy Policy
Home - Privacy Policy
Felisia The Label is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data when you interact with us online.
1. Information We Collect
When you place an order, contact us via WhatsApp, or browse our website, we may collect the following information:
-
Name
-
Contact number (e.g., WhatsApp)
-
Shipping address
-
Email address (if provided)
-
Order details
We do not collect or store sensitive payment information on our website.
2. How We Use Your Information
Your personal data is used only for the following purposes:
-
To confirm and fulfill your order
-
To communicate with you regarding your purchase
-
To improve our customer service
-
To send promotional updates (only if you opt-in)
We do not share, sell, or rent your data to any third parties.
3. WhatsApp Communication
By using our “Order via WhatsApp” feature, you agree to be contacted through WhatsApp for order confirmation, inquiries, and updates related to your purchase.
4. Data Security
We take reasonable precautions to protect your information. All communication and transaction data is kept secure and confidential.
5. Cookies & Analytics
We may use cookies or analytics tools (such as Google Analytics) to understand how visitors use our website. This helps us improve your shopping experience. You may disable cookies in your browser settings.
6. Your Rights
You have the right to access, update, or request the deletion of your personal data. Simply contact us via WhatsApp or email, and we’ll be happy to assist.
7. Policy Updates
Felisia The Label reserves the right to update this privacy policy at any time. Any changes will be posted on this page.
Need Help?
For questions about our privacy practices, please contact us via WhatsApp through the Contact Us page
Why Choose Us
Effortless Style
Chic, wearable pieces for every day.
Breathable Fabrics
Light, natural materials made for warm weather.
Flattering Fits
Designed to move with you and feel amazing.
Responsive Support
We’re just one message away—always ready to help.
We’ve got answers to help you shop with ease
We provide a detailed size guide on each product page to help you find the perfect fit. If you're unsure, feel free to message us via WhatsApp for personalized sizing support.
Orders are processed within 1–2 business days. Delivery times vary by location, but most domestic orders arrive within 2–5 business days.
We accept exchanges for sizing issues or faulty items. All requests must be made within 2 days of receiving your order. For more info, see our Return Policy page.
Yes, all of our pieces are made from lightweight, breathable fabrics like cotton and linen—perfect for tropical climates and warm weather wear.
Absolutely! Simply click the “Order via WhatsApp” button on any product page to start your purchase. Our team will assist you personally through the process.